Privacy Policy

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Sparkle and Shine Chicago LLC

Effective Date:October 8, 2026

Sparkle and Shine Chicago LLC ("Sparkle and Shine Chicago," "we," "us," or "our") provides residential home cleaning services in the City of Chicago. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://www.sparkleandshinechicago.com (the "Website"), request a quote, book a cleaning, communicate with us, or receive text messages from us.

By using our Website or services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

· Contact information: your name, email address, phone number, and service address.

· Booking and service information: details about your home and cleaning needs, requested dates and times, home access instructions, service preferences, and notes you provide.

· Payment information: payments are processed through our third-party booking platform's payment processor. We do not store your full card number on our own systems.

· Communications: messages you send us by email, phone, text message, or through our Website, and records of your text messaging consent.

· Website usage information: general technical information such as your browser type, device type, pages visited, and similar information collected through cookies and similar technologies.

We use your information to:

· Provide quotes and schedule, confirm, and perform cleaning services.

· Send appointment confirmations, reminders, and scheduling updates.

· Respond to your questions and requests.

· Process payments for services.

· Send occasional promotional offers, such as first-clean promo codes, where you have agreed to receive them.

· Improve our Website, services, and customer experience.

· Comply with legal obligations and protect our rights and the safety of our customers and team.

We do not sell your personal information. We may share your information only in the following limited situations:

· Service providers: with trusted vendors who help us run our business, such as our third-party online booking platform (BookingKoala), its payment processor, our website host, and our messaging service providers. These providers may use your information only to perform services for us.

· Our team: with cleaning team members who need your information to perform your service.

· Legal reasons: when required by law, court order, or government request, or to protect the rights, property, or safety of Sparkle and Shine Chicago, our customers, or others.

· Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See the SMS/Text Messaging section below.

If you provide your phone number and agree to receive text messages from us, we may send you texts related to your quote or booking, including appointment confirmations and reminders, scheduling updates, replies to your questions, and occasional promotional offers (for example, first-clean promo codes).

· Message frequency varies.

· Message and data rates may apply.

· Reply STOP at any time to opt out. Reply HELP for help. Reply STARTto resubscribe.

· Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share your SMS opt-in data or phone number with third parties for marketing purposes.

For more details about our text messaging program, please see the SMS Terms section of our Terms & Conditions at https://www.sparkleandshinechicago.com/terms-and-conditions.

Our Website, and the third-party booking platform used on our Website, may use cookies and similar technologies to help the Website function, remember your preferences, and understand how visitors use the Website. We may use analytics tools that collect general usage information to help us improve the Website. You can set your browser to refuse or delete cookies, but some parts of the Website, including online booking, may not work properly if you do.

We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We keep your information for as long as needed to provide our services, maintain business records, resolve disputes, and comply with legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete it or keep it in a form that no longer identifies you.

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

· Text messages: reply STOPto any text message to opt out. Reply STARTto resubscribe.

· Email: you may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us.

· Access and updates: you may contact us to request access to, correction of, or deletion of your personal information, subject to any legal or business record requirements.

· Cookies: you can adjust your browser settings to manage cookies.

Our Website may link to or use third-party services, such as our online booking platform. Those third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date above. Your continued use of our Website or services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or your information, please contact us:

Sparkle and Shine Chicago LLC

616 W Fulton Street Unit 708

Chicago, IL 60661

Email: michaela@sparkleandshinechicago.com

Phone: (815) 351-6694

Website: https://www.sparkleandshinechicago.com